Welcome to Smart Green Shop

Customer Service

CONTACT US

EMAIL:    sales@smartgreenshop.co.uk
PHONE:  +44 (0)1284 702840

Address:

Smart Green Ltd
Unit 10, The Vision Centre,
5 Eastern Way,
Bury St Edmunds,
Suffolk,
IP32 7AB

 

Shipping & Delivery

United Kingdom Orders:

Free Delivery:
We offer a free delivery for all orders to the UK. If you select the "free" delivery option, then the delivery will be made by either Royal Mail, Hermes or Yodel. We would expect delivery will take between 2 to 4 days with an average of 3 days.

If You Need a Faster Delivery
If you want a faster delivery you can choose from "Royal Mail 1st Class", "Royal Mail Special Delivery" or "Next Working Day Courier". You can check the cost of these options either on the product page, in your shopping cart or during checkout. It is good to know you can change the shipping option for your order during checkout before commiting to make a purchase.

Our option for "Next Working Day" delivery offers tremendous value for money and is provided by Yodel & UK Mail. Please keep in mind, in keeping with most similar services provided by other couriers, it is not guaranteed. If you need a guaranteed service the only option we currently have is "Royal Mail Special Delivery".

"Next Working Day" excludes Saturday and Sunday and our cut-off time for orders is 1.00PM. We will however do our best to ship orders later than 1.00PM if at all possible.

If you have a particular urgent need for your order, please contact us on 01284 702840.

International Orders:
The shipping charge for international orders is based on the weight and destination of the products ordered. You can check the cost of these options either on the product page, in your shopping cart or during checkout. It is good to know you can change the shipping option for your order during checkout before commiting to make a purchase.

Two standard options are available for international delivery

Airmail Small Packets - Delivery to Western Europe in 3 working days, delivery to Eastern Europe in 5 working days and delivery to the rest of the world in 7 working days.
Internationsl Signed For - Delivery schedules as above, but with the added security if tracking and a signature is required
 

If you have a large order or would like a specific quotation for delivery to anywhere in the world please  contact us with your enquiry.

Tax Information:
1:    Prices displayed include uk vat at 20%.
2:    If you live outside the European Union, tax will be deducted from the prices when you enter the destination country in the shopping cart.
3:    If you are a European Union V.A.T registered business, we can sell products to you without UK tax. Simply register for an account including your vat registration details (or send email us the details). We will then set-up the account to buy without UK tax


Privacy & Security
Security Pledge
Smart Green Ltd. is committed to respecting your privacy. In general, you can visit us without revealing any information about yourself. We do collect information regarding visitors to our Web site. Some information is required in order to create review for products, for example. We analyze this data for trends and statistics to help us provide you with a better service.

Privacy Policy
To process your order, our cart system requires your name, billing address, phone number and email address. This information is used to process your order and, if any problems should arise, to contact you about your order.
If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.
We do not store credit card details nor do we share any customer details with any 3rd parties
You can help us update and maintain the accuracy of any personal information you supply by using the account profile pages.

Cookie Information
Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it.
Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies.
Smart Green Shop uses Cookies to let us know you are a prior customer and to store your shopping cart and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.
Returns & Replacements
What if you change your mind? (also see 30 day moneyback guarantee)
Unwanted Goods - Distance Selling Regulations
You may cancel your order within 30 days from the date you receive the goods. You must notify us immediately by email and return the unwanted goods to us unopened, unused and in their original packaging. Provided that you return the unwanted goods unused and in their original packaging within 30 days of your order, we will refund you by way of the original payment method the cost of the unwanted goods less our delivery charges within 7 days of the date we receive the goods. If the goods have been used or are not in re-saleable condition we reserve the right to refuse credit and return them to you or offer a return settlement less a re-stocking charge. Returns of unwanted goods are made at your own risk and expense.
What if your goods are broken or faulty when delivered
Return of Faulty, Incorrect or Sub-standard Products
If any item you receive is faulty, incorrect or damaged in transit, we will replace it free of charge. You must notify us by e-mail within 48 hours of delivery. If the faulty, incorrect or damaged item needs to be returned, you will be refunded for the cost of returning the item, up to the cost you originally paid for post and packing. If the cost of returning the item is higher than the price originally paid for post and packing, at our discretion we may cover the higher cost of returning the item.
Ordering
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from outside the United Kingdom, place your order and your card company will convert the transaction to your own currency.

Payment,
Payments in the United Kingdom can be made by Debit / Credit Cards, By Phone (call 01284 702840 or by sending a cheque or postal order. All international orders need to be paid with Paypal or a credit / debit card.
All card payments made on the website are processed through Paypal. You do not need to have, Paypal account to pay through Paypal you can simply enter your card details when prompted at the Paypal log in screen    WHAT IS PAYPAL
Why do we use Paypal? You also benefit from Paypal "Buyer Protection" which safe guards your payment and ensures you receive your order, or get a full refund. .
We accept Visa, Amercan Express, Paypal and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have signed up for Verified by Visa or Mastercard SecureCode, you will need to know your password.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Pricing & Promotions
Viewing Orders
Updating Account Information